Delete your account

This page explains how to delete your FastBowlingLab account (the account you created in the FastBowlingLab mobile app or at our website) together with the data associated with it. FastBowlingLab is operated by Gobind Sharma, an individual developer trading as FastBowlingLab, at Misa, Nagaon, Assam, India. You can reach us about deletion at support@fastbowlinglab.com.

There are two ways to do it, and they end in the same place. Deleting from inside the app removes the live account immediately and starts deletion of its stored files. Asking us by email takes longer, but works even if you have already uninstalled the app.

Deletion is permanent. There is no recovery window and no undo, so there are a few things worth doing before you start.

• Cancel a subscription you bought in the app first. If you subscribed through the App Store or Google Play, that subscription belongs to your store account, not to us. We cannot cancel it, and deleting your FastBowlingLab account will not stop it renewing. Cancel it in your Apple subscription settings or in Google Play, then come back here. Refund requests follow the store’s process; contact us if you need help with an eligible Google Play refund. A subscription bought on the web is cancelled for you as part of deletion.
• Save anything you want to keep. Download the PDF of any analysis that matters to you. Once deletion runs, the live account cannot be recovered and its stored files enter the permanent-deletion queue.
• If you share a workspace with other people and you are its only owner, deletion is refused rather than leaving your team without an owner. Make someone else an owner, or remove the other members, and try again. Workspaces you merely belong to are unaffected. Only your membership goes.
• Any prepaid credits or unused plan allowance are forfeited. They are attached to the account, and they go with it.

This is the fastest route and it takes effect straight away.

• In the FastBowlingLab mobile app: open Profile, then Settings, then Delete account.
• On the web: sign in and open your settings, then choose Delete account.

You will be asked to confirm it is really you, with your password if your account has one, or by typing a confirmation word if you use an enabled social or phone sign-in. That check exists so that somebody who picks up an unlocked phone cannot erase your history. Once you confirm, the live account is removed and file deletion starts.

If you have already uninstalled the app, cannot sign in, or would simply rather we did it, email support@fastbowlinglab.com with the subject Delete my account.

• Write from the email address on the account, or tell us the phone number you signed in with, so we can find it.
• We will check that the request really comes from the account holder before we delete anything. An unverified request is the one way this page could be used against you.
• We will confirm by email once it is done, within 30 days of verifying the request.

You do not need to give a reason, and asking costs nothing. If you want your data deleted but your account kept (or a copy of it before it goes), say so in the same email and we will treat it as the privacy request it is.

For a workspace you own by yourself, everything below is erased rather than merely hidden or deactivated:

• your account and profile: name, email address, phone number, and any linked Apple or Google sign-in;
• every video clip owned by that workspace, queued for permanent deletion from object storage;
• everything derived from those clips: the body-landmark data, the biomechanical measurements, the annotated key frames and the overlay videos;
• every AI-written analysis and training plan, and the PDFs generated from them;
• your training log and any re-test comparisons;
• your notification preferences and any push-notification tokens for your devices;
• any workspace of which you were the sole member.

If you leave a workspace shared with other members, your membership and private assistant conversations are deleted. Clips, analyses and training records contributed to that shared workspace remain for its other members and are no longer attributed to your account. This is workspace content rather than data owned by your personal account.

A small amount of data outlives the account because deleting it would break a legal obligation or our ability to keep the service safe. This matches what our Privacy Policy says.

• Encrypted database backups, which rotate after 7 days. Deleted data is unavailable through the product and is removed again if a backup is restored for disaster recovery.
• A minimal deletion audit record containing internal account/workspace and vendor references, retained for security, legal claims and unresolved subscription cancellation. It does not contain your name, contact details, footage, analyses or training content.
• Payment providers and app stores may keep transaction records for their own legal, accounting and fraud-prevention duties.
• Application logs, retained in AWS for 7 days; diagnostic providers retain limited error and performance data under their configured account settings.
• Aggregate, non-identifying usage counts, which say nothing about any individual and cannot be traced back to you.

None of this is used to rebuild your profile, to contact you, or for advertising. And to be explicit about the thing people most want to know: footage from a workspace deleted with your account is not kept as a retained record. File deletion is queued immediately, retried automatically on storage errors, and escalated for manual removal if retries are exhausted.

If deletion fails, or you are not sure it worked, write to support@fastbowlinglab.com and we will sort it out by hand. We will never make you jump through hoops, sit through a retention offer, or call anyone to leave.